We deal with many different types of services so it is hard to generalize. In most cases, refunds are non-typical when providing creative services.
We provide an extensive portfolio on our website, which you can easily review before hiring us. We also provide a list of references as well as supply numerous testimonials throughout our website. In addition, the process of agreeing to work with us on a website project is very thorough and carefully outlined prior to any agreement being signed or payments being received.
Therefore, it is readily apparent the level and quality of work we provide and your expectations should be met based on doing due diligence.
For just about all services we provide extensive and detailed proposals and most services include an on-going open line of communication between our team and you during every phase of every project or campaign.
We feel confident in saying you will have a reasonable expectation before we begin what the end result should be or what the process for getting to final product will look like. Prior to making any payments we insist that you contact us with any questions or reservations. For our website projects as a courtesy to our customers, costs are handled by incremental payments. This way if you do decide to end the project early we typically consider what has been paid already our recovery fee for any loss on the finishing the project.
For larger projects such as a website, once the initial payment is made and the work begins, the payment is non-refundable as this would represent compensation for time and effort spent on the project thus far as well as all the work that goes into planning and strategizing the vision for the end product.
For Print work or non-web related projects design costs are also non-refundable as they are a labor related cost if the work has commenced.
However, printing costs paid to us may be refundable only if an at-fault printing error is found. But typically we will pay for the reprint, rather than issue the refund at no additional cost to you.